AN ALL-NEW DIGITAL BANKING EXPERIENCE HAS ARRIVED!

On August 6, First Savings Bank launched a new digital banking platform for Internet and Mobile Banking. This upgrade offers a more intuitive, secure, and powerful way to manage your finances.

WHAT’S NEW

Our upgraded digital banking platform is built to give you more flexibility, convenience, and security in one place.

Longer Transaction and Statement History

  • 24 months of transactions and account statements available for view & download

Enhanced Security and Access

  • Multi-layer security with one-time passcodes and 24/7 access now included for business users
  • Send secure messages directly to the bank
  • Personal Banking card controls now available in Internet Banking

Convenient Payments & Transfers

  • Continue to transfer funds between accounts, pay bills, and schedule recurring payments, but now Personal Internet Banking users also have access to send money with Zelle®! With Zelle®, you can send money directly from your account to enrolled recipients in minutes, all from the convenience of Personal Internet or Mobile Banking.
  • Updated internal transfer functionality for business users, removing previously established transfer limitations.

Enhanced Mobile Banking Experience

  • Both business and personal banking users now share one updated mobile app with expanded features and an improved interface.
  • Internet and Mobile Banking now share most of the same functionality and features, giving you the ability to control your finances anywhere, any time and with the technology you prefer.

On or After August 6

  • All Users:
    • Log into Internet and Mobile Banking using your current User ID and Password.
    • Set up account alerts. Remember, previously existing alerts will need to be set up again.
  • Personal Mobile Banking Users:
    • Open your Personal Mobile Banking app to be directed to download the updated version.
    • Reestablish your preferred card controls and alerts that were not transferred into the new system.
  • Business Mobile Banking Users:
    • Download the updated app from your device’s app store by searching “First Savings Bank” or through the links below.  Once the updated app is downloaded, you can delete the old version.

Get it on Google PlayDownload on the App Store

Video Tutorials

Zelle®

Learn more about Zelle®, the new payment feature that will be available to Personal Internet Banking customers on August 6th.

Watch Now

Card Controls

On August 6th, card controls will be available within Personal Internet Banking. Watch the video to see this new feature in action.

Watch Now

Mobile Banking App

Take a look at the updated Mobile Banking app that will be available to Personal Internet Banking customers on August 6th.

Watch Now

FAQ

At First Savings Bank, we understand life is busy and convenience is of utmost importance. With this in mind, our new digital banking platform offers seamless banking solutions built for the way you want to bank, whether you are at home or on the go.

The upgrade took place on August 6.

Most of your account details will be saved and ready for you to use. This includes transaction history, Personal Banking Bill Pay payee information, scheduled payments and internal transfers, as well as eStatement settings.

Yes, we launched an updated Mobile Banking app as part of the upgrade and it is now available.

You can access the new Mobile Banking app in two ways:

  1. Through your existing Personal Mobile Banking app
    Open our current Personal Mobile Banking app and you will be redirected to update your Mobile Banking app. Once downloaded, you can log in with your existing User ID and Password.
  2. Direct Download – Required for customers who use Business Mobile Banking
    Download the updated app from your device’s app store by searching “First Savings Bank” or through the links below.  Once the updated app is downloaded, you can delete the old version.

    Get it on Google PlayDownload on the App Store

     

Some users may be prompted to update their user id if it is less than 8 characters or other username requirements need to be met. If you have any difficulty accessing your profile, please contact your local branch for assistance.

Upon your first login you will have the option to select a text, phone call or email with a one-time passcode to verify your identity. You will simply enter this passcode into the system and submit to securely log in.

If you utilize biometrics such as Face ID or fingerprint to access mobile banking, you will be required to enter your Username and Password on the updated app to login. After you have logged in, you can reestablish your biometrics for future logins.

If you are unsure of your User ID, please contact your local branch for assistance.

If you are unsure of your Password, you can easily reset it by selecting “Forgot Password” from the Internet Banking login screen and following the on-screen prompts.

You will need to reestablish any mobile push alerts, mobile card controls, had set up in the previous system as this information did not transfer.

Please note, while your reoccurring internal transfers will be available within the new system if you would like to make edits to these you will need to set up the transfer again and delete the old one. Business users who use soft tokens from DigiPass for ACH and wire origination will need to download a new Digipass app.

 

On or after August 6th, you will need to disconnect your existing connection and reconnect to our new digital banking platform.

Instructions can be viewed and/or printed here, depending on your platform and preferred method

The following videos provide additional support and walk through the disconnect/deactivate process for each product:

And as always, if you need additional assistance, do not hesitate to call your local branch.

If you have any questions or need assistance, please contact your local branch.

Message and data rates may apply to mobile services.